Returns & Replacements

Digital Purchases (PDFs)

All digital sales are final. Once a PDF is downloaded or emailed, it cannot be returned. If you have trouble accessing your file, contact us and we will ensure you get your copy.

Physical Books & Box Sets

Every physical artifact is inspected before it ships. Because our production runs are limited, our return policy is absolute.

• Damaged in Transit / Defects: If your box set, single book, or any component inside arrives damaged or defective, email us a photo within 14 days of delivery. We will ship a replacement for the damaged items immediately.
• Buyer’s Remorse (Box Sets): Returns are only accepted within 14 days of delivery if the box set is completely unopened and the custom wax seal is fully intact. If the seal is broken, the box cannot be returned.
• Buyer’s Remorse (Single Books): Single books can be returned within 14 days of delivery, provided they are in brand-new, unread condition.
• Return Shipping: For all buyer’s remorse returns, you are responsible for the return shipping costs. Once the pristine item is received and inspected, we will refund the purchase price.

Resin Miniatures

We cast our miniatures in high-tensile, ABS-like resin, but shipping networks can be brutal.

• Arrived Broken: If a miniature is snapped or crushed in transit, email us a photo of the damage within 14 days of delivery. We will cast and ship a replacement.
• Broken at the Table: If you snap a piece off while assembling, painting, or dropping it off your gaming table, that is on you. We do not replace user-damaged components.